Trouble tracking your Hyundai?

If you can’t find your order number or have trouble accessing the system, please speak to your retailer.

Track my Hyundai

This is a beta site. Please note that your order number might not be recognised. Please contact your retailer if you need more information.
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Trouble tracking your Hyundai?

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Account validation

If you don't recognise this email, please contact your retailer who can change it for you. Retailer details below.

If you're not getting a code, please check your spam folder. Look for an email from track@as.hyundai.co.uk with subject Track my Hyundai verification code. If that doesn't work, please contact your retailer who can check and update your email address in the system.

According to our records, your retailer is:
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Account Validation

Welcome back

Don't recognise this email or not getting a code?
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Estimated delivery

As a result of global supply chain issues, particularly regarding semiconductors, our delivery lead times are currently subject to disruption. This estimate is consequently subject to change, and will be updated with the latest available information.

Order status
Your car will go through seven key stages on its way to you.
Processing

This status indicates that we have received your order and are now processing it with the factory. Please note, this usually takes about 30 days.

Order received

The factory has scheduled the production of your new car.

In production

Your Hyundai is being built in one of our assembly plants.

At sea

Once production is complete, your new car will be loaded onto one of our RoRo ships and transported to our UK port in Tilbury, Essex.

At port

When your car arrives at the Tilbury port, the team there will carry out a thorough series of checks and tests. This ensures your Hyundai is in top shape and ready for your retailer to accept it.

To retailer

This status indicates that we’ve loaded your car onto one of our lorries and sent it off to your retailer.

At retailer

Your retailer will contact you to arrange delivery or collection once the final checks have been done.

Email has been sent to customer.

Trim

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Powertrain

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Transmission

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Colour

VIN

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Order number

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Current Status

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Estimated Delivery

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Mon - Fri: {{ monday_open }}

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Thanks, we have received your order. Our plants use complex algorithms to ensure all vehicles are produced in the most timely and efficient way possible. Please check back again to see the progress of your order.
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Did you know…
The Ulsan assembly plant was built in 1968 – just a year after the Hyundai Motor Company was founded. Today, the plant is the world’s largest integrated automobile manufacturing facility, with an annual capacity of 1.6 million units.
Did you know…
The Asan assembly plant in Turkey spreads across 123,000 square and has around 170 high-tech, state-of-the-art robots. The plant has an annual capacity of 245,000 units and more than 90% of the production is exported to around 40 different countries, including the UK. In 2019, the Assan assembly plant celebrated the two-millionth vehicle production mark.
Did you know…
Established in 2008, the Nošovice assembly plant in Chezch Republic is Hyundai’s latest and most modern production facility. With 3,300 highly-skilled employees and 500 high-tech robots, the plant’s daily output is around 1,500 cars, with four different models on a single production line.
Great news! Your vehicle is now at sea, meaning it is being shipped from {{ text_show }} to our port at Tilbury.

Did you know…
Just one of our ships can carry up to 8,000 vehicles at any one time. Loading and unloading can take up to 3 days and due to the size of the ships and only certain ports can accept them.
Your car has arrived at the UK port and is currently undergoing a thorough series of checks and tests at our facility in Tilbury. As soon as these checks are complete, your car will be on its way to your retailer.

Did you know…
Our Tilbury Distribution Centre opened in 1999 and processes over 85,000 vehicles throughout our network.
Your retailer will be in touch as soon as your car arrives and they have carried out the final quality check.

They will be happy to share with you a range of Hyundai Accessories available for your new car including protection, transportation, styling, leisure, technology and comfort.
The team are now making the final checks before they contact you to arrange delivery or collection.


Charge myHyundai

Charge myHyundai is a comprehensive and easy-to-use public charging solution that gives access to a network of fast, rapid and high-power charging points; over 15,000 of them. The app enables users to locate charging points, check their status, navigate to them, plug in, charge and pay. With the app, there's no need for multiple accounts. The RFID card offers backup access while the web portal is a handy tool for managing personal admin and expenses.
More information can be found here
MyHyundai

It’s your portal to a world of exclusive offers and a secure area where your important car details are stored. You can also set automatic reminders for servicing or road tax and keep up to date with the latest Hyundai news.

Find out more
Have you looked into insurance yet?

The Hyundai Insurance team can provide a bespoke quote tailored to your individual needs. You don't even need your registration number as we can still provide you with a quote, whilst you are waiting for your car.

Find out more
Charge MyHyundai

Charge myHyundai is a comprehensive and easy-to-use public charging solution that gives you access to over 165,000 charge points in 29 European countries. It has never been easier to charge your Electric or Plug-in Hybrid vehicle.

Find out more
BlueLink®

Before, during, and after driving your Hyundai, Bluelink® keeps you connected to your car. A whole suite of services has been designed to make driving safer, easier, and more fun. They are available through the Bluelink® smartphone app and on your Hyundai's touchscreen display.

Find out more
Warranty subscription

You always want to rely on your Hyundai. We offer you the expertise and knowledge to provide expert maintenance through our national retailer network. Our new Subscription Services provides you with the most convenient way to ensure your vehicle is always up to date, connected, serviced and protected.

Find out more